Buying need to know (mainly buyers who are mainly available in low -end goods, please contact customer service after contacting customer service)1. Product quality: Before we shipped the goods, the special quality supervision department strictly inspected the quality supervision department to ensure that there were no quality problems to ship for you.
2. Product pictures: The pictures are 100%physical shooting, but due to the light and display, the pictures you see may have a slight color difference problem. This is unavoidable. Please forgive me!
3. Regarding the stock out of stock: Although we are the first -hand source of the original factory, the offline supplier is also very fast. We will try to ensure the stability of the source, but we will inevitably be out of stock. Please invite a visit.
Hobbies understand a lot.Once out of stock, we will notify the buyer within 3 hours, exchange for you, or complete a refund within 48 hours.
4. Regarding delivery: Each product has a weight. After you take it, you will automatically generate freight. Some may have a little error. Please contact us customer service to modify the freight!
Light goods >> Our suggestion is to send courier
Rebellion >> Jiangsu, Zhejiang, Shanghai and Anhui, we recommend that the remaining regions of the courier are recommended to logistics (if you need logistics, please contact the logistics to modify the freight for 0 freight to pay)
In addition, some areas of logistics need to be transferred. Generally, they are transferred to the provincial capital or prefecture -level cities. The time may be slower. If there is a logistics time, the logistics company has not given you a receipt phone. Please contact us in time.Customer service, our customer service can help you inquire about logistics progress in time!Logistics cannot inquire on the Internet, and you need to call by phone.
Logistics time:
Jiangsu, Zhejiang and Shanghai: Generally, it takes 1-2 days
Shandong, Anhui, Jiangxi, Fujian, Guangdong, Hunan, Hubei, Henan, Hebei, Beijing, Tianjin: Generally, it takes 3-4 days.Other remote areas generally take 4-5 days
Note: The logistics needs to be lifted by itself.
5. After -sales problems: After receiving the goods, please check the goods before signing the bill. If the items are damaged or there is a lack of sign, please do not sign it. First, contact our company to explain the situation and prove it by the logistics company personnel or courier personnel before processing.
Wholesale must be read (the transaction generates the default consent to abide by the following conventions):
You can not know our advantages, but we must know our shortcomings.
Low -end products, serve the public.They are sold at low prices and can afford it. They can't afford it. Please understand us after comparing the cost -effective products.Please obey the following conventions:
I. Take pictures of all the products of the product. Each batch of goods may be slightly different. The picture and introduction data are for reference only. The physical items are based on the real objects.Refuse to return the goods on the grounds that color, style, data, price and other minor differences.
Example (but unlimited):
1. The weight of your online target is 20g, and the weight I call is only 19.8g. I ask for return and bear our freight loss, otherwise the complaint will be badly evaluated;
2. The price of your product is too low, the quality is not good, and it is not easy to sell. I want to return or the price is too high. How much costs must be refunded as compensation, otherwise the complaint will be badly evaluated;
3. I don't like red, why send me red products, ask for compensation for mental losses, or return the goods and ask for a return shipping fee, otherwise the complaint
4. Your practice is only 37 pages. Why is the target 40 pages?Fraud, scammers, you can do it, otherwise the complaint will be ...
Second, low -end products, refuse to evaluate bad reviews.Please measure the cost -effectiveness of the product before wholesale.Our products have experienced the market for more than 20 years, and we are still huge in the market. In Taobao, we do business and make friends.Example (but unlimited):
1. I don't believe in evil, but come to give you a bad review.For only a few cents of products, I buy 1,000 kinds and give you 1,000 different reviews. I do n’t try anything, I just have a comfortable heart.
2. Shopping on Taobao, I used to finding faults early.Don't find faults, what should I come to Taobao wholesale?Why not let the evaluation, the product quality is poor, I have to give a bad review.
3. The customer service service is not good, and the quality of the product is poor. I have something to say. Can I mention the suggestions in praise?Of course welcome.You patronize our business, customer service is grateful for you, why do you not serve well?Why is the product quality poor?You are welcome to give more constructive opinions, improve our service, and provide you and more customers with better services.
3. About transportation and distribution.Wholesale is mainly based on logistics and freight, and ships from Yiwu, developed from logistics.If you do not collect freight, you need to get the goods at the freight station and pay the freight station.After the product is ordered, contact the modification freight to 0.
The default freight of shopping is the cost of express delivery. There will be differences in individual areas. Please contact customer service to confirm the freight payment.All wholesale products are not free of shipping. When the delivery is not enough, if the freight is not enough, the customer service will contact you to make up the freight and the courier freight will be collected.We have the right not to pay for orders for any reason.
Fourth, return and exchange rules
1. Within 7 days of receiving the goods (based on the date of the receipt of the handling, it is prevailing), please contact us in time if you find a functional failure product.Do not accept it after the deadline.
2. When receiving the goods, the customer finds that the outer packaging box is severely deformed or damaged, and it needs to be opened for check -in. If the goods are not received as required, we will not bear the relevant responsibilities due to the logistics caused by the logistics (before shipping, all before, all are all before, all are all before shipping, all before, all of them, all of which are all before delivery.There is a video control and the bottom of the inspection supervision and the bottom).
3. All customers should protect the complete packaging, complete accessories or related materials of the product, and the quality of the product itself, and we will be returned and exchanged within the prescribed time.
4. The loss of 2%of individual defective products and orders is normal. If the loss occurs after each transaction, please contact customer service within 7 days. The power of the customers will not accept the power of the after -sales service.
5. The part of the product damage rate exceeds 2%of the order by the buyer.That is, in addition to normal loss, we take up to 2%compensation for each order.
6. Return and return shipping charges shall be borne by the buyer.The quality of quality issues is based on the true freight charged (such as the delivery fee of 5 yuan for delivery, and only the freight compensation of 5 yuan when returns).
Fifth, the following situations are not acceptable to return and exchange
1. The returned product packaging is incomplete, the accessories or related materials are incomplete; it is repaired and modified without authorization without authorization; it is not used and stored according to the normal method; the product shelf life is beyond the product;It can no longer be used as a product for goods.
2. When the customer finds the quality problem of the product, it is required to use a flat mail parcel or courier to return to our company. The shipping customer will pay it. After receiving the goods, the company will supplement the freight and the actual cost of the product.Next, the company refuses to return in courier or other ways.
3. The return package will be returned with real -name (that is, the name of the ordering owner). The return package must be communicated with the customer service and passed the return list. The return package must be attached to the return package to facilitate staff inquiries and improve efficiency.
4. Those who do not communicate directly with customer service before returning the goods shall not accept it.
5. Returns and exchange for subjective reasons. If there is actually no quality problem, it will not be accepted.
6. Do not return non -company products. If there is this product, we will not refund it.
7. Refusing to pay for freight for various reasons, the return freight exceeds the shipping freight, and the refund will not be accepted.
